1. Eligibility for Refunds

We want you to be happy with your purchase. Refunds or replacements are applicable only if:

• You received a wrong product

• The product arrived damaged or defective

• There is a manufacturing issue

Requests must be made within 5 days of receiving the item.

2. Items Not Eligible for Refund

For hygiene and safety reasons, we do not accept refunds or returns for:

• Opened or used products

• Change of mind

• Sale, discounted, or clearance items (unless damaged or incorrect)

3. How to Request a Refund

To request a refund or replacement, please contact us with:

• Your order number

• Clear photos or videos of the issue

• A brief explanation of the problem

Once approved, we will guide you on the next steps.

4. Refund Process

• Approved refunds will be processed using the original payment method

• Refund processing may take 5–10 working days, depending on your bank or payment provider

• Shipping fees are non-refundable, unless the error is on our side

5. Return Shipping

If a return is required:

• Customers may be responsible for return shipping costs

• If the issue is due to our mistake, we will bear the return shipping cost

6. Shipping Delays

We are not responsible for delays caused by courier services. Shipping timelines are estimates and may vary depending on the delivery partner.

7. Contact Us

If you have any concerns or questions regarding refunds, please contact us through our website or official communication channels. We’re always happy to help.